Terms and Conditions
The reservation made for you constitutes a binding legal agreement between you, 'The Customer' and South Wales Personal Tours, 'The Company'.
These are the terms and conditions of your booking. Please read them carefully as you are bound by them.
When you make a booking you confirm that you have the authority to accept and do accept on behalf of your party, the terms and conditions set out below. A contract will exist as soon as we issue our confirmation. You must check this confirmation carefully and raise any queries immediately upon receipt.
All tour arrangements and activities are subject to availability at the time of booking. No contract shall be made until the deposit or full price, depending on the date of travel, has been paid, whether or not booking confirmation has been issued. If the deposit and/or balance is not paid in time, we will cancel your booking and/or retain your deposit.
Quotations are given on the basis of information provided by 'The Customer'. The route used is at the directions of the company, unless particularly specified by 'The Customer', in which case it will be clearly shown on the confirmation.
Use of Vehicle
'The Customer' cannot assume use of the vehicle between outward and return journey, nor to remain at destination for 'The Customer's' use unless previously agreed with 'The Company'.
Route and Time Variation
'The Company' reserves the right to levy additional charges for additional mileage or time than that agreed. The vehicle will depart at times agreed by 'The Customer'; it is the responsibility of 'The Customer' to account for all passengers at those times. 'The Company' will not accept liability for losses incurred by passengers who fail to follow 'The Customer's' instructions.
Booking and Payments
A non-refundable deposit of 50% is required on acceptance of a booking date between 'The Customer' and 'The Company'.
The booking is confirmed when 'The Company' receives the non-refundable 50% deposit.
The outstanding balance of the account is required 14 days prior to the commencement of the tour.
Payments over £225 require Bacs Transfer.
Cancellation and Refunds
Cancellation by 'The Company'
In the event of circumstances beyond 'The Company's' control e.g. civil unrest, strikes, road closures, terrorist attacks ( including adverse weather conditions and adverse road conditions) 'The Company' reserves the right to cancel any tour at its own discretion. In such cases, 'The Company' will refund any monies paid and without further liability, cancel the contract.
'The Company' reserves the right to cancel any tour at its own discretion. In such cases the limit of "the Company's" liability to "the Customer" is the return of any monies paid
Cancellation by ‘The Customer’
Where 'The Customer' cancels the tour reservation, the effective date of cancellation will be the date that 'The Company' receives written notification. If 'The Customer' cancels up to 14 days prior to the commencement of the tour then 100% of the final payment (outstanding balance) will be charged.
Whilst 'The Company' shall do everything reasonably possible to provide your tour itinerary as planned, 'The Company' reserves the right to alter itineraries, transport or accommodation for whatever reason.
Breakdowns and Delays
'The Company' gives advice on journey time in good faith. However, as a result of breakdown, traffic congestion or other events beyond the reasonable control of the company, journeys may take longer than expected and in those circumstances 'The Company' will not be liable for loss or inconvenience caused to 'The Customer'.
Other Operators / Carriers
'The Company' will not accept or have any liability for any acts or omissions whether negligent or otherwise of any supplier or person providing services in connection with any tour, unless such a person is employed by or under the direct control of 'The Company'.
Conduct of Passengers
The driver is responsible for the safety of the vehicle at all times, and as such may remove any passengers from the vehicle whose behaviour prejudices safety. 'The Customer' is responsible for any damage caused to the vehicle by any passengers for the duration of the tour/hire. When the hire is to a sporting event, 'The Customer' should be aware of legal requirements relating to alcohol.
Vehicles are subject to restrictions on carrying luggage for safety reasons. 'The Customer' accepts that 'The Company' shall be the sole judge as to whether or to what extent, passengers' property is carried. Large items may not be able to be carried and 'The Customer' should notify 'The Company' in advance of any requirements. 'The Company' accepts personal property of 'The Customer' and their passengers on the understanding that it will take all responsible steps to avoid loss or damage. 'The Customer' should notify 'The Company' if items of exceptional value are to be carried. It is 'The Customer's' responsibility to minimize risk of loss when property is left unattended.
In the event of a complaint 'The Customer' should seek a solution at the time from 'The Company'. If a remedy has not been provided, complaints should be submitted in writing to the "The Company" within 14 days of termination time of hire.
Smoking is not permitted on 'The Company' vehicles.
Refreshments and Alcoholic Drinks
Other than on a vehicle fitted expressly for that purpose, food (except confectionary) and drink (including alcohol beverages) may not be consumed on the vehicles without prior written consent.
'The Company' strongly recommends that 'The Customer' arrange suitable travel, medical and cancellation insurance.
Conveyance of Animals
No animals, other than guide dogs notified to 'The Company' in advance, may be carried on a vehicle without prior written agreement from 'The Company'.